Custom AI agents, built around your business — not a generic chatbot.
Purpose-built agents trained on your data, documents and playbooks that carry out real work: answering questions, researching, drafting, updating systems and making rule-based decisions — with guardrails, approvals and a full audit trail.
Off-the-shelf chatbots don’t know your business. They hallucinate, they can’t take action, and they can’t be trusted with anything that matters.
We build agents grounded in your own knowledge base and wired into your systems, with strict guardrails and human approval on sensitive steps — so you get an assistant that’s accurate, accountable and genuinely useful.
Everything you get
Grounded in your knowledge
Trained on your documents, policies and data with retrieval, so answers are accurate, current and cite their source — not made up.
Takes real action
Beyond chat: the agent can look things up, update records, draft messages, trigger workflows and complete multi-step tasks in your tools.
Guardrails & approvals
Clear boundaries on what the agent can and can’t do, with human-in-the-loop approval on anything sensitive.
Internal & external use
Deploy for customers (support, sales) or your team (research, ops, enablement) — as chat, API, Slack or embedded in your app.
On-brand & multilingual
Speaks in your tone of voice and your customers’ languages, consistently, every time.
Auditable by design
Every action logged and reviewable, so you always know what the agent did and why.
Built right, from day one
- Retrieval-grounded answers with source citations
- Connected to your systems to take action, not just chat
- Strict guardrails and human approval steps
- Deployable as chat, API, Slack or in-app
- GDPR-minded design with named sub-processors
From audit to live system
Audit
We map the process and quantify the payback before you commit.
Design
A clear blueprint of what the system does and the guardrails around it.
Build & deploy
We build, test against real scenarios and launch into production.
Optimise
We monitor, tune and report on the metrics that matter.
Security & data protection by design
The practices we build to — because AI touching your customers and data has to be safe.
GDPR-minded design
Data-processing agreements, consent handling and support for data-subject rights are scoped into every build.
Encrypted & secure
Encryption in transit, least-privilege access and audit logging designed into every workflow.
Sub-processor transparency
We name every sub-processor and say where your data is processed, so you can assess transfers and hosting region for your own use case.
Human-in-the-loop
Guardrails, approval steps and escalation paths so agents never go off-script.
Custom AI Agents — FAQ
How do you stop it from hallucinating? +
We ground the agent in your own knowledge base using retrieval, constrain it to what it actually knows, and add guardrails plus human approval on sensitive actions. It cites sources rather than inventing answers.
What can the agent actually do? +
Anything you connect it to — look up information, update your CRM, draft and send messages, trigger workflows, complete research and multi-step tasks. It acts, it doesn’t just talk.
Who owns the data and the agent? +
You do. Your data stays yours, processed securely by sub-processors we name, and you keep full ownership and control of the system we build.
Can it hand off to a human? +
Always. You define exactly when the agent escalates, and it hands off with full context so nothing is lost.
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