Instant, accurate customer support — that knows when to call a human.
AI support agents trained on your policies, products and order data resolve the routine questions in seconds across chat, email and WhatsApp, and hand complex cases to your team with full context — cutting response times and cost per ticket.
Support teams drown in the same repetitive questions — order status, returns, hours, how-tos — while genuinely hard cases wait in the queue and customers grow frustrated.
We deploy an AI support agent that instantly resolves the routine majority accurately, and escalates the rest to a human with the full conversation and context, so your team focuses only on cases that need them.
Everything you get
Grounded, accurate answers
Trained on your help docs, policies and product data, so responses are correct and consistent — with sources, not guesses.
Order & account aware
Connected to your systems to answer “where’s my order?”, process simple changes and give personalised, real answers.
Omnichannel
One agent across website chat, email, WhatsApp and more — consistent everywhere your customers reach you.
Smart escalation
Detects when a case needs a person and hands off with the full transcript and context, so nothing is repeated or lost.
Tone & brand control
Answers in your voice, follows your policies and knows exactly what it should and shouldn’t say.
Insight & reporting
Surfaces the top questions, gaps in your docs and CSAT trends so support keeps getting better.
Built right, from day one
- Resolves routine tickets instantly and accurately
- Connected to order and account data for real answers
- Escalates complex cases with full context
- Works across chat, email and WhatsApp
- GDPR-minded design with named sub-processors
From audit to live system
Audit
We map the process and quantify the payback before you commit.
Design
A clear blueprint of what the system does and the guardrails around it.
Build & deploy
We build, test against real scenarios and launch into production.
Optimise
We monitor, tune and report on the metrics that matter.
Security & data protection by design
The practices we build to — because AI touching your customers and data has to be safe.
GDPR-minded design
Data-processing agreements, consent handling and support for data-subject rights are scoped into every build.
Encrypted & secure
Encryption in transit, least-privilege access and audit logging designed into every workflow.
Sub-processor transparency
We name every sub-processor and say where your data is processed, so you can assess transfers and hosting region for your own use case.
Human-in-the-loop
Guardrails, approval steps and escalation paths so agents never go off-script.
AI Customer Support — FAQ
Will it give wrong answers? +
It’s grounded in your own documentation and constrained to what it knows, so it stays accurate. When it isn’t confident, it escalates to a human rather than guessing.
Can it access order data? +
Yes — connected to your systems, it can answer personalised questions like order status and process simple account changes securely.
What about complex complaints? +
Those are escalated instantly to your team with the full conversation and context, so the customer never has to repeat themselves.
Which channels are supported? +
Website chat, email and WhatsApp out of the box, with more channels available — all handled by one consistent agent.
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Explore →Ready to deploy ai customer support?
Book a free 30-minute automation audit. We'll map your biggest time-sinks and show you exactly what an AI system would be worth — no pitch, no pressure.