AI automation that scales e-commerce support without scaling the team.
Handle the flood of “where’s my order?”, returns and product questions instantly across chat, email and WhatsApp — while automating the post-purchase workflows that eat your team’s time.
Where e-commerce & retail lose time and revenue
Repetitive tickets — order status, returns, sizing — overwhelm support at peak.
Slow responses cost sales and hurt reviews and CSAT.
Post-purchase ops (refunds, updates, tagging) are manual and slow.
High-ROI automations for e-commerce & retail
Order-aware support agent
Connected to your store and order data to answer “where’s my order?” and handle returns instantly.
AI Customer Support →Post-purchase automation
Automate refunds, exchanges, tagging and CRM updates end to end.
Workflow Automation →WhatsApp & chat
One agent across website chat, email and WhatsApp for instant, consistent answers.
AI Customer Support →Win-back & follow-up
Automated post-purchase and win-back sequences that drive repeat revenue.
Lead Generation Engines →Security & data protection by design
The practices we build to — because AI touching your customers and data has to be safe.
GDPR-minded design
Data-processing agreements, consent handling and support for data-subject rights are scoped into every build.
Encrypted & secure
Encryption in transit, least-privilege access and audit logging designed into every workflow.
Sub-processor transparency
We name every sub-processor and say where your data is processed, so you can assess transfers and hosting region for your own use case.
Human-in-the-loop
Guardrails, approval steps and escalation paths so agents never go off-script.
E-commerce & Retail — FAQ
Can it connect to Shopify or our platform? +
Yes — we integrate with Shopify and other major platforms so the agent gives real, order-specific answers, not generic replies.
Does it handle refunds? +
It can process simple, rule-based actions like refunds and exchanges automatically, and escalate anything outside the rules to your team.
What about peak season? +
The agent scales instantly to any volume, so Black Friday spikes don’t blow up your response times or costs.
Ready to automate your e-commerce & retail operation?
Book a free 30-minute automation audit. We'll map your biggest time-sinks and show you exactly what an AI system would be worth — no pitch, no pressure.